Terms of Use
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These Terms of Use apply to the Waylo app, website and related services (together, Waylo or the service).
Waylo is operated by Waylo Pty Ltd (ABN 57 703 695 265), an Australian company registered in New South Wales (we, us, our).
The Waylo brand, software, technology and associated intellectual property are owned by Waylo Holdings Pty Ltd (ABN 13 703 695 078) and licensed exclusively to Waylo Pty Ltd.
By creating an account, purchasing a subscription or using Waylo, you agree to these Terms. Where a learner is not legally able to enter a binding contract, a parent, guardian or other legally responsible adult must authorise or manage their use of the service as required by applicable law.
1. What Waylo does
Waylo is a driving-experience tool designed to help prepare young drivers for what comes after the driving test.
Waylo can help users:
Record supervised driving experience.
Understand the types of roads, conditions, traffic environments and situations experienced.
Identify gaps in driving experience.
Discover suggested routes and practice opportunities intended to broaden experience.
Receive automated observations, summaries and optional coaching feedback.
Continue building experience after passing their driving test through Waylo Solo.
Waylo is an experience-building tool, not a driving instructor, driving school, licensing authority, official logbook, navigation authority or professional advisory service.
Waylo does not assess, certify or guarantee driving competence, test readiness, safety or the ability to drive independently.
All recommendations, suggestions and observations are provided for general informational and educational purposes only. They do not constitute professional driving instruction, legal advice or safety advice.
2. Driving safety comes first
Driving safely and lawfully always takes priority over using Waylo.
Before starting any drive, the driver and, where applicable, supervising driver or professional instructor are responsible for confirming that:
The driver holds the appropriate licence or permit.
The supervising driver meets applicable legal requirements.
The vehicle complies with relevant road, licensing and insurance requirements.
The intended roads and route are lawful and appropriate.
All applicable speed, passenger, time-of-day, road-class and other licence restrictions are observed.
Current road, weather and traffic conditions make the drive appropriate.
Learner drivers
Learner drivers must not manually interact with Waylo or handle a phone while driving.
Waylo should be configured before starting a drive, while the vehicle is safely parked. Any interaction requiring the learner's attention must take place only after the vehicle is safely and lawfully parked.
Supervisors and professional instructors
Supervising drivers and professional instructors may use Waylo, maps or navigation tools during a drive where permitted by applicable law.
Any such use must not distract the learner, interfere with supervision or instruction, compromise attention to the road or otherwise create an unsafe situation.
The supervisor or instructor remains responsible for meeting their legal and professional obligations.
Solo drivers
Waylo Solo is designed as a set-and-forget experience.
Drivers should start their Waylo drive while safely parked, put their phone aside and concentrate on driving. Solo does not require interaction during an active drive.
Drivers must not access Waylo again until they have safely and lawfully parked.
All users
Road signs, traffic signals, police directions, speed limits, licence conditions and applicable laws always take priority over anything suggested or displayed by Waylo.
If a suggested route or activity appears unsafe, unsuitable or unlawful, do not follow it.
3. Suggested routes and driving experiences
Waylo may suggest routes, destinations or driving experiences based on a learner's recorded exposure to different road environments and situations.
These are suggestions intended to broaden experience. They are not instructions or professional driving advice.
Waylo may use jurisdiction-specific information and safeguards to help identify potentially appropriate driving opportunities.
However, Waylo does not guarantee that any suggested route:
Is lawful for a particular licence holder.
Is appropriate for a driver's ability or experience.
Is free from hazards or unexpected conditions.
Is suitable for the vehicle being driven.
Complies with all local licence restrictions.
Is available, accessible or safe at the time of travel.
The driver and supervisor, where applicable, are solely responsible for deciding whether to undertake, continue, change or abandon a suggested route.
Waylo does not assume responsibility for driving decisions made in response to its suggestions.
4. Maps, roads and changing conditions
Waylo uses mapping, location, routing and other information that may be supplied by third-party providers.
This information may be inaccurate, incomplete, delayed or outdated.
Road conditions, closures, construction, restrictions, weather, traffic and hazards can change without warning.
Waylo does not guarantee the accuracy, completeness, availability or suitability of mapping or routing information.
Users must independently assess current conditions and follow applicable road signs, restrictions and lawful directions.
5. Professional instruction and supervision
Waylo is designed to complement professional driving instruction, not replace it.
Professional driving instructors remain responsible for teaching driving skills, technique, decision-making and judgement.
Supervising drivers remain responsible for providing lawful, appropriate and attentive supervision.
Professional instructors do not require separate Waylo accounts.
Where Waylo is used during a professional lesson, the learner uses their own account. Instructors do not receive independent access to learner profiles, drive histories or account information.
Professional Lesson mode may record route and driving-experience information but does not provide live mapping guidance.
Waylo does not assume the professional or legal responsibilities of a driving instructor or supervising driver.
6. AI-generated observations and coaching
Waylo may use automated processing and artificial intelligence to analyse recorded driving experiences and generate observations, summaries and suggestions.
Where enabled, Conversation Feedback may analyse recognised in-car conversation and drive information to identify communication and coaching themes.
AI-generated information may be incomplete, inaccurate, inappropriate or incorrect.
Such information:
Is intended to support reflection and learning.
Is not professional driving instruction or advice.
Is not a safety assessment.
Does not determine driving ability or competence.
Does not certify that a driver is test-ready or safe to drive independently.
Must not be relied upon when making immediate safety-critical decisions.
Users must exercise their own judgement and seek professional driving instruction where appropriate.
Conversation Feedback is not provided in Waylo Solo.
7. Accounts and learner profiles
Users must provide accurate account information and take reasonable steps to keep their accounts secure.
Where an adult creates, manages or contributes information about a learner, that adult must have appropriate authority to do so.
A learner may be connected with one or more authorised supervisors.
Supervisors may access information made available through their authorised connection with a learner, subject to Waylo's permissions and privacy settings.
Professional instructors do not have independent accounts or access to learner information.
Users must not create or manage another person's profile without appropriate authority.
8. Transition to Waylo Solo
When a learner passes their driving test, they may choose to continue using Waylo through Waylo Solo.
Waylo Solo is designed to help newly licensed drivers continue broadening their driving experience independently.
On transition to Solo:
The learner may retain relevant driving-experience history.
Future Solo drives are not automatically shared with former supervisors.
Former supervisors do not receive ongoing Solo drive notifications or updates.
Conversation Feedback is not available.
The Solo driver remains responsible for all driving decisions, licence restrictions and applicable road laws.
Waylo Solo does not assess or guarantee that a driver is safe or competent to drive independently.
9. Subscriptions and free trials
Where Waylo offers paid subscriptions through the Apple App Store, Google Play or another authorised platform, the applicable price, billing period, trial terms and cancellation arrangements are those disclosed at the time of purchase.
Unless otherwise stated, subscriptions renew automatically until cancelled.
Deleting a Waylo account does not necessarily cancel an active subscription.
Users must manage app-store subscriptions through the relevant platform.
Nothing in these Terms limits any refund, cancellation or consumer rights that apply under mandatory law.
10. Third-party services
Waylo may rely on third-party services, including:
Mapping and routing providers.
Cloud hosting and database services.
Authentication providers.
Artificial intelligence processing services.
Analytics and diagnostics providers.
Communications services.
App-store subscription providers.
We do not guarantee the uninterrupted availability, accuracy or reliability of third-party services.
Some third-party services may be subject to their own terms and conditions.
11. Intellectual property
The Waylo brand, trademarks, software, technology, content, design and associated intellectual property are owned by Waylo Holdings Pty Ltd or its licensors.
Waylo Pty Ltd operates the service under an exclusive licence from Waylo Holdings Pty Ltd.
Users receive a limited, non-exclusive, non-transferable right to use Waylo for its intended personal or authorised professional purposes, subject to these Terms.
Users must not reproduce, reverse engineer, resell, scrape, distribute or commercially exploit Waylo except where permitted by applicable law or expressly authorised in writing.
12. Service availability and changes
Waylo is an evolving product.
We may introduce, modify, suspend or discontinue features as the service develops.
We aim to provide a reliable service but do not guarantee that Waylo will always be available, uninterrupted, secure or error-free.
We may suspend access where reasonably necessary for maintenance, security, legal compliance, suspected misuse or user protection.
13. Consumer rights and warranties
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.
Users may have rights under the Australian Consumer Law, New Zealand consumer-protection legislation or other applicable laws.
Subject to those rights, Waylo is provided on an as available basis.
To the maximum extent permitted by applicable law, we do not provide additional warranties that Waylo, its mapping, route suggestions, experience classifications, AI observations, recommendations or third-party information will always be accurate, complete, current, suitable or error-free.
Waylo does not warrant that use of the service will prevent accidents, improve driving competence or reduce the risk of road incidents.
14. Limitation of liability
This section applies only to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including non-excludable consumer guarantees or liability for death or personal injury caused by negligence where such liability cannot lawfully be excluded or limited.
Subject to those rights, Waylo Pty Ltd is not liable for loss or damage to the extent it is caused by:
Failure to comply with applicable road or licensing laws.
Unsafe or unlawful driving decisions.
Following a route despite signs, restrictions or conditions indicating that it should not be followed.
Use of Waylo in an unsafe or unlawful manner.
Distracted driving or inappropriate device interaction.
Failure to provide appropriate supervision or professional instruction.
Inaccurate or incomplete maps, routing, location, weather, traffic or other third-party information.
Changes to road conditions, licence restrictions or applicable laws.
Incorrect or incomplete information supplied by users.
Device, GPS, network, operating-system or third-party service failures.
Use of Waylo for purposes for which it was not designed.
Waylo provides experience suggestions and informational observations. It does not direct or control the operation of a vehicle or make driving decisions on behalf of users.
The driver and, where applicable, supervisor or instructor retain responsibility for all driving decisions and compliance with applicable laws.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, lost profits, lost revenue, loss of opportunity or business loss arising from personal use of Waylo.
For liability that may lawfully be limited but not excluded, our aggregate liability arising from or relating to Waylo will not exceed the greater of:
The amount paid to us for Waylo during the 12 months before the event giving rise to the claim; or
AUD $100.
This limitation does not apply where prohibited by applicable law.
15. Responsible and lawful use
Users must not use Waylo in any manner that is unlawful, unsafe, fraudulent, abusive or likely to interfere with the service or another person.
Users are responsible for complying with applicable driving laws, licence restrictions, vehicle requirements and supervision obligations.
Users must not rely on Waylo as a substitute for professional judgement, legal requirements or appropriate driving instruction.
16. Privacy
Our collection, use, disclosure, storage and protection of personal information are described in the Waylo Privacy Policy.
Additional privacy notices or consent arrangements may apply to young people and certain optional features.
17. Ending your use of Waylo
Users may stop using Waylo at any time and may request account deletion through the app where available.
We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, fraud, security risks, legal requirements or serious misuse.
Termination does not affect rights or liabilities arising before termination.
18. Changes to these Terms
We may update these Terms when Waylo, applicable laws or our business operations change.
Where changes materially affect users' rights, we will take reasonable steps to provide notice where required by law.
The current Terms will be published on the Waylo website with the relevant effective date.
19. Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia.
The courts of New South Wales have non-exclusive jurisdiction over disputes relating to these Terms.
Nothing in this section removes mandatory consumer-protection rights or any right to bring proceedings in another jurisdiction where applicable law requires that right to remain available.
If users have concerns, we encourage them to contact us so we can attempt to resolve the matter promptly.
This does not restrict the right to contact a regulator, tribunal, court or consumer-protection body.
20. Contact
Waylo Pty Ltd
ABN 57 703 695 265
ACN 703 695 265
Unit 68, 42–46 Wattle Road
Brookvale NSW 2100
Australia
Australia: hello@waylo.com.au
New Zealand: hello@waylo.co.nz
Waylo is operated by Waylo Pty Ltd under an exclusive intellectual property licence from Waylo Holdings Pty Ltd (ABN 13 703 695 078).